As a part of a larger project an interview was conducted with four Continuing Care Assistants at the Saint Vincent’s Nursing Home. We inquired about what an average shift looks like, how many residents they care for, the struggles they face, how they relieve stress and balance their home and work life.
We then created a persona that represented the core traits our interviewees shared and each created a storyboard following the day of a Continuing Care Assistant. This helped us identify areas of opportunity for change.
This storyboard follows Nicole, a 36 year-old Filipino mother of two, through her struggles and triumphs as she cares for her residents.